We support all internally recognized codecs used for Unified Communications: G711, G29, G21, G22
Connect teams across multiple sites for conference calls, transfer, pause, hold, resume. Contiguously record some or all conversations some or all of the time on all devices. We support enrypted recording in conjuction with Cisco UCF.
Support employee success with enhanced employee experiences and collaborations with Cistera desktop and mobile tools including live analytics and agent scorecard. Link success to rewards more meaningfully with Cistera.
Cistera Access Control can deliver RFID tracking systems, biometric access, visitor sign in, visitor wristband tracking, integrated time and attendance management, phone and Office 365 interconnectivity with single Microsoft sign on.