We support all internally recognized codecs used for Unified Communications: G711 and G729
Radio, mobile and IP phone recording data can provide training opportunities for security, management, call center and office staff to continually improve systems and response times.
Cistera Access Control provides RFID tracking systems, biometric access, visitor sign in, visitor wristband tracking, integrated time and attendance management, phone and Office 365 interconnectivity with single Microsoft sign on.
Connect teams across multiple sites for conference calls, transfer, pause, hold, resume. Contiguously record some or all conversations some or all of the time on all devices. We support enrypted recording in conjuction with Cisco UCF.
Cistera AlertIT provides a platform for immediate, automated, manual or scheduled broadcasts to defined zones on all devices including to first responders.
Economically connect radios and IP phones making it possible to add recording, emergency alerts and analytics to your combined network on all devices.
By integrating networks and analytics, a complete view of your organization becomes possible across all devices, departments and locations. Using these insights can provide efficiency improvement opportunities.
Alerts and lockdowns can initiate pre-recorded messages to go out to 911 as well as all devices – radios, IP phones, mobile, speakers and safety signs. Emails are sent to pre-defined distribution groups that contain emergency contacts including local 911.
Custom search fields for fast data retrieval to train and investigate. Customized compliance risk detection, prevention and legal protection meeting both HIPAA and PCI compliance regulations.
Cistera provides Healthcare organizations with solutions for response notifications, scheduling centers, administration, record retention and campus security.
Cistera’s unified communication applications can be found in healthcare administration, scheduling and processing departments across the country. This includes outpatient and wellness facilities, urgent care and occupational medicine sites and academic medical institutions. Patient Care and Response is largely dependent on the ability to access information in a timely and consistent manner. Call records provide a key source of information especially when coupled to patient care files. State Medical Record Laws have specific retention requirements (EHR) which include call records.