The Cistera Suite integrates with your Microsoft Power BI platform creating unlimited listening and analytical opportunities.
All key data can be aggregated providing a 360° view of your organization available on all devices.
Insights are achieved through live monitoring, automated monitoring alerts, agent screen grabs, intelligent random evaluations, customer feedback and grouped data aggregated on customized analytics dashboards within Microsoft Power BI.
Quickly find calls by customizing search fields to group calls into user-defined keyword categories
Integrate Cistera reports with your Microsoft Power BI reporting to access live data from anywhere on any device Facilitate better, faster decision making with all your IP and LMR recording data integrated into your analytics and reporting