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LMR unified
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INTELLIGENCE

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PUBLIC
SAFETY

Communication Optimization Solutions

Cistera is a leading business solutions provider and developers of The Cistera Suite call recording, broadcast and call analytics applications. We empower organizations to listen more effectively, delivering deep business insights for the enhancement of customer experiences, increased revenue, compliance and public safety. Our phone applications have broad integration compatibility extending to LMR recording and connectivity.

Cistera data insights are key to more efficient workforce management (WFM), improved call center team engagement and overrall workforce optimization (WFO) enhancing the experiences of both teams and customers. All interactions can be recorded in the office or in the field feeding live data dashboards compatible with all devices.

Helping organizations to become expert listeners

Call recording and alerts
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Configure Cistera’s RecordIT to meet your organization’s call recording compliance & policy requirements. Voice recording and screen capture for some or all calls on all devices 100% of the time, generating BIG DATA APIs for deep business insights and workforce management.More
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LMRconnectIT integrates radio communications into existing Unified Communications platforms bringing all of the features of Cistera’s RecordIT to LMR networks. Workforce optimization (WFO) and insights can include LMR recording information for a view of your entire organization.More
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Cistera integrates with Microsoft Power BI, dynamic analytics and reporting tools, giving your organization the ability to generate customized reports and analysis viewable on all devices. With integrated LMR recordings, call center and field live data can be at your fingertips 24/7.More
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Cistera can integrate with IP phones, analog phones, 2-way radios, overhead speakers and other devices to send both scheduled and emergency alerts. Our Cisco phone applications include school bell schedulers, scheduled announcements and automatic alerts.More

CLIENT FEEDBACK

“Cistera solutions are an integral part of our mission to provide teachers, faculty and administrators with a secure environment
so they can focus on teaching and educating.”

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Julie Wallace

Birdsville Unified School District

“Cistera and Bell Canada brought a great deal of experience in dealing with our call recording and IP telephony application needs. They worked well together by providing a transparent partnership that offered enterprise to enterprise communications”

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Andrew McAusland

Concordia University

“The Cistera solution delivers definite advantages. Since we deal with so many large organizations, including hospitals and insurance companies, detailed recordings allow us to ensure the accuracy of our medical and billing information.”

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Bob Carver

Airmed

global installations | global team