Communication Optimization Solutions
Cistera is a leading business solutions provider and developers of The Cistera Suite call recording, broadcast and call analytics applications. We empower organizations to listen more effectively, delivering deep business insights for the enhancement of customer experiences, increased revenue, compliance and public safety. Our phone applications have broad integration compatibility extending to LMR recording and connectivity.
Cistera data insights are key to more efficient workforce management (WFM), improved call center team engagement and overrall workforce optimization (WFO) enhancing the experiences of both teams and customers. All interactions can be recorded in the office or in the field feeding live data dashboards compatible with all devices.
Helping organizations to become expert listeners
WHO WE HELP
“Cistera solutions are an integral part of our mission to provide teachers, faculty and administrators with a secure environment
so they can focus on teaching and educating.”
“Cistera and Bell Canada brought a great deal of experience in dealing with our call recording and IP telephony application needs. They worked well together by providing a transparent partnership that offered enterprise to enterprise communications”
“The Cistera solution delivers definite advantages. Since we deal with so many large organizations, including hospitals and insurance companies, detailed recordings allow us to ensure the accuracy of our medical and billing information.”