Opening up Cisco Unified Communications possibilities with innovative solutions and integrations

Listening for
Business
Insights

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Customer experience is the single biggest differentiator for businesses

Listening for
compliance
protection

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Customized compliance risk detection, prevention and legal protection

Listening for
safety & alert
activation

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Listen to all incoming calls that can activate alerts to safety personnel
call recording | Cistera

Configure Cistera’s RecordIT to meet your organization’s needs and policies. Choose to record some or all calls on all devices 100% of the time, generating BIG DATA APIs

CaptureIT

Capture conversations and desktop activity identifying business performance insights as well as generating keyword data points and alerts

MonitorIT

MonitorIT provides supervisors and management with a set of on-site and remote tools for live intervention, training and evaluation to enhance both customer and team experiences

The Cistera Suite logo | Cistera
Realtime Communications Intelligence – voice recording software with screen capture for some or all calls on all devices 100% of the time
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Analyze performance integrating The Cistera Suite with Microsoft Power BI, dynamic speech analytics and reporting tools
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Snow
Snow
The Cistera Suite is built on the Cirrus platform providing security access and authentication, network management, UC platform integration, centralized device management and administration
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AlertIT is a feature rich tool for broadcast and scheduling within public facilities also providing alerts and situational awareness to first responders
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LMRconnectIT integrates radio communications with existing Unified Communications platforms keeping field teams connected at all times

WHO WE SERVE

Human Resource Departments

Identifies workforce management and training needs

Training Managers, Team Managers and Supervisors

Enhanced training needs analysis and training tools

Contact Center
Teams

Desktop tools and CRM
integration

Marketing and
Sales Teams

Identify insights and new business opportunities and at risk sales

IT Departments

Secure network integration via the cloud of on-site server

Product Department and Research Teams

Customer insights for more efficient product development

Employees

Enhanced employee experiences, engagement and motivation

Management and Finance Teams

Data driven insights to increase efficiency, revenue and security