Bridging between IP, Analog, Mobile Phones and 2-Way Radios

Record multiple channels on a single hardware platform

Recordings easily downloadable for training and compliance

Permission-based access limits downloads of wav files by authorized users

Multiple Channel Bridging between agencies – on-site and remotely – 10 channels per group

System Administrators can bridge quickly between agencies then return to original configuration in seconds

Bridge VHF (very high frequency) and UHF (ultra-high frequency) to become one large networked frequency

Management controls ensure hard disk space is always available

Multi-cast recording and conferencing over local and wide area networks

Can be integrated directly into 911 emergency calls for real time security response

Call slice – share a snippet of call with other users

Tone insertion – add tones to signify call recording – required in certain jurisdictions

Manually or automatically tag calls based on pre-determined criteria

All of the features of Cistera RecordIT

Easy integration into Cistera’sAlertIT – event alerting and notification solution

Comprehensive reporting tools with Cistera AnalyzeIT

Generate mass emergency messages, saving time and improving campus and public safety

Eliminate manual dialing and improve efficiency with automated redialing

One-button panic delivery, allowing identification of where the broadcast was initiated

Integration with RecordIT for automatic 911 recording

Ability to send a broadcast message that locks down a section or the entire facility in an Emergency

Integrated overhead paging

Soft key configurations for one-button paging

One-button intercom capabilities

Flexible group administration

Intuitive, web-based template manager for creating messages

Forced code authorization for secure access

Send and receipt record logging

Configurable forced acknowledgment receipt

PSTN Panic capability ensures automated delivery of messages until all recipients have acknowledged receipt

PSTN Paging allows remote access for broadcasting pages

Optional zone controller hardware – allowing integration of IP Phones and IP Speakers with legacy paging systems

Schedule single or multiple notifications directly from your web browser

Airport baggage announcements, school bells, train scheduling announcements, shift changes, emergency reminders

Easily Integrate existing legacy overhead paging systems to allow for traditional bell ringing

Music over your existing PA or intercom system

Announcements for public events

Play any standard audio file (WAV or MP3)

Record messages for later playback

Configure zones creating groups that include both overhead speakers and IP Phones

Integrate legacy paging systems and IP phones SecureIT

The Cistera Suite is based on Enterprise Linux LTS. A highly tolerant and secure
implementation of the advanced server operating system. It includes a virtualization engine, high speed enterprise database, SIP media engine and Cistera administration components.

Secure user roles and permissions are tailored to your organization

Secure important information by account or group

Cleanse sensitive data including credit card information

Forced code authorization for Cistera ALertIT features

HIPAA, PCI and ATO compliant

Successfully securing client data globally for over 2 decades

is a web-based reporting application with embeddable API

Schedule reports leveraging calendar or cron based trigger delivered to dashboards or email

Live analytics dashboards and manual export in multiple formats: HTML, PDF, CSV, XLS & API

Tag calls for training or performance evaluation reporting

Increase agent efficiency with agent time management reports

Decrease call volume forecasting time with customized agent management reports

Increase customer satisfaction and organization efficiency by matching resources with call volumes more accurately

Enhance agent experience with easy to use dashboards that provide tools for agent success

Agent supervisor dashboard providing live time information and alerts

Pre-integrated OLAP Analysis capabilities such as single click drill through to detail and pivoting/swapping of axis

Record and search within all calls or in pre-defined groups

Search for event markers including dates, times, call duration and keyword groups

Sensitive information data cleansing including credit card and address data

Tag and locate agent calls and screen grabs illustrating best and worst practice for training

Evaluation data search by keyword, team or individual

Easily locate evaluation metrics for individuals, teams and customers

Export and share data with individuals, teams or via Microsoft Power BI API