Cistera Compliance Recording for MS Teams Calling
Utilizing Numonix’s powerful recording BOT – Cistera can provide MS Teams Calling customers with Fully Managed Compliant Cloud Native Recording. Numonix is a fully certified Microsoft Solution for MS Teams Calling.
IXCloud simplifies the recording, storage, and analysis of interactions in the cloud, helping maintain compliance while reducing risks. Featuring automation, control, and customization options, IXCloud delivers exceptional convenience and flexibility in a simple-to-implement solution.
Call recording
for business
insights
Call recording
for compliance
protection
Call recording
for safety & alert
activation
Recording Flexibility
and Customization
- Full-time and ad-hoc recording with PCI muting
- Fully configurable recording types by user/profile or group
- Recording filters for PSTN-only, specific call queues, or external calls only
- Personalized desktop experience for different user roles (agents, supervisors, managers, executives)
- Grouping agents by department, team, skill level, or location
Compliance, Security,
and Data Protection
- Reliable recording transcription for compliance, transaction verification, and legal protection
- Call filter technology to remove sensitive data (e.g., credit card numbers)
- Capture threatening calls with keyword filtering for security and legal assistance
- Logs of playback or download activities to track who accessed recordings and why
- Secure data storage compliant with ATO, HIPAA, and PCI regulations
Access, Permissions,
and Control
- Multi-level permissions for data and playback access from phones and web browsers
- 100% cloud-based solution with on-site option available
- Provides a feedback loop that automates compliance and audit functions
Customizable Dashboards
and Feedback Filters
- Record ACD, PABX, and mobile calls integrated on a customized data dashboard
- Filter customer feedback with pre-defined keywords for agent evaluation and marketing
Configure Cistera’s RecordIT call recording software to record some or all calls on all devices 100% of the time, generating BIG DATA APIs
CaptureIT
Capture conversations and desktop activity identifying business performance insights as well as generating keyword data points and alerts
MonitorIT
MonitorIT provides supervisors and management with a set of on-site and remote tools for live intervention, training and evaluation to enhance both customer and team experiences