Opening up Unified Communications possibilities with innovative solutions and integrations


Cistera Cirrus Cloud Hosting Services

What is Cloud Hosting?

Cistera Cloud hosting provides the customer with the ability to run our Cistera applications on Virtual Servers in the cloud. Traditionally, we have required our customers to provide a VM Server within their network – now you have another option!

For the Cistera Cirrus Cloud, Cistera utilizes the AWS Cloud Hosting services to provide our customers with a convenient, reliable, and secure service to run our applications worry-free. Cistera can deploy new applications quickly and efficiently to have our customers up and running fast. The built-in ability to seamlessly scale resources means the customer does not have to forecast or manage that.

The benefits of hosting with Cistera: no server hardware and on-going maintenance, no server OS to manage, license and update, and no Virtual Server Software to install, maintain, and support.

Call recording
for business
insights

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Customer experience is the single biggest differentiator for businesses

Call recording
for compliance
protection

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Customized compliance risk detection, prevention and legal protection

Call recording
for safety & alert
activation

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Listen to all incoming calls that can activate alerts to safety personnel
call recording | Cistera

Configure Cistera’s RecordIT call recording software to record some or all calls on all devices 100% of the time, generating BIG DATA APIs

CaptureIT

Capture conversations and desktop activity identifying business performance insights as well as generating keyword data points and alerts

MonitorIT

MonitorIT provides supervisors and management with a set of on-site and remote tools for live intervention, training and evaluation to enhance both customer and team experiences

WHO WE SERVE

Human Resource Departments

Identifies workforce management and training needs

Training Managers, Team Managers and Supervisors

Enhanced training needs analysis and training tools

Contact Center
Teams

Desktop tools and CRM
integration

Marketing and
Sales Teams

Identify insights and new business opportunities and at risk sales

IT Departments

Secure network integration via the cloud of on-site server

Product Department and Research Teams

Customer insights for more efficient product development

Employees

Enhanced employee experiences, engagement and motivation

Management and Finance Teams

Data driven insights to increase efficiency, revenue and security