products

call recording

RecordIT

Configure Cistera’s RecordIT to meet your organization’s needs and policies. Choose to record some or all calls on all devices 100% of the time, generating BIG DATA APIs

CaptureIT

Capture conversations and desktop activity identifying business performance insights as well as generating keyword data points and alerts

MonitorIT

MonitorIT provides supervisors and management with a set of on-site and remote tools for live intervention, training and evaluation to enhance both customer and team experiencesDATA SHEET

Cistera | call recording

LMRrecordIT

LMRconnectIT integrates radio communications into existing Unified Communications platforms

LMRrecordIT

LMRrecordIT brings all of the features of Cistera’s RecordIT to LMR networks including capturing and monitoring capabilities across LMR devices

LMRconnectIT

Bridge across multiple agencies and between IP, analog, mobile phones and 2-way radios, integrating into the entire Unified Communications IP network with one-click administrationDATA SHEET

Analyze call recording data

AnalyzeIT

Cistera integrates with Microsoft Power BI, dynamic analytics and reporting tools, giving your organization the ability to generate customized reports and analysis to share insights

SearchIT

Quickly find calls by customizing search fields to group calls into user-defined keyword categories

ReportIT

Integrate Cistera reports with your Microsoft Power BI reporting to access live data from anywhere on any device Facilitate better, faster decision making with all your IP and LMR recording data integrated into your analytics and reportingDATA SHEET

alert communication

RecordIT

Configure Cistera’s RecordIT to meet your organization’s needs and policies. Choose to record some or all calls on all devices 100% of the time, generating BIG DATA APIs

CaptureIT

Capture conversations and desktop activity identifying business performance insights as well as generating keyword data points and alerts

MonitorIT

MonitorIT provides supervisors and management with a set of on-site and remote tools for live intervention, training and evaluation to enhance both customer and team experiencesDATA SHEET

HOW CAN EXPERT LISTENING IMPROVE YOUR ORGANIZATION?

Training Insights and Tools

Product Development Insights

Efficiency Improvement

Safety Alerts

Team Supervision

Entire team Capture - LMR

Sales Insights

Marketing Insights

Regulatory Compliance

Employee Engagment

Legal Risk Management

Big Data Analysis

The Cistera Suite integrates with your Microsoft Power BI platform creating unlimited listening and speech analysis opportunities.

All key data can be aggregated providing offering a 360° view of your organization available on all devices.

CISTERA COMPLIANCE AND TECHNOLOGY PARTNERS

Cisco partner
VMware Partner
IBM Watson Partner
Cistera Microsoft Partner
Microsoft Power BI call recording
Microsoft Hyper V call recording
HIPAA Compliant
PCI Compliant

CLIENT FEEDBACK

“Cistera solutions are an integral part of our mission to provide teachers, faculty and administrators with a secure environment
so they can focus on teaching and educating.”

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Julie Wallace

Birdsville Unified School District

“Cistera and Bell Canada brought a great deal of experience in dealing with our IP telephony application needs. They worked well together by providing a transparent partnership that offered enterprise to enterprise communications”

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Andrew McAusland

Concordia University

“The Cistera solution delivers definite advantages. Since we deal with so many large organizations, including hospitals and insurance companies, detailed recordings allow us to ensure the accuracy of our medical and billing information.”

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Bob Carver

AirMed