Elevating compliance meeting PCI, HIPAA
and US Treasury regulatory guidelines
WHO WE SERVE
Cistera provides finance organizations with multi-line call recording customization. Users can record some or all calls on their multiple managed lines. Operators can tag, save and share customer asociated data files.
Supervisory desktop tools enable random listening and screen share without operator knowledge to monitor, train, optimize workforce management and ensure QA compliance.
“Cistera solutions are an integral part of our mission to provide teachers, faculty and administrators with a secure environment
so they can focus on teaching and educating.”
“Cistera and Bell Canada brought a great deal of experience in dealing with our IP telephony application needs. They worked well together by providing a transparent partnership that offered enterprise to enterprise communications”
“The Cistera solution delivers definite advantages. Since we deal with so many large organizations, including hospitals and insurance companies, detailed recordings allow us to ensure the accuracy of our medical and billing information.”